Knowledge Base
Hello, welcome to the giffgaff community where you can get involved with the mobile network that is truly run by you.

The community is buzzing with life. As a member you can give and receive great help and support, help grow and shape the giffgaff way of doing mobile on Labs, creatively get involved in making entertaining content for all to enjoy and have lots of fun in the process - there’s never a dull moment.

So, what are you waiting for? Dive right in and get involved.

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Come and get involved.

Have a look around your new home and get to know your giffgaff family. There is lots of things for you to do to earn payback, and feel all warm inside.

General discussion

Stop by and have a chat with your fellow giffgaff members. All hobbies, passions and interests are welcome here.

Jump in

giffgaff studio

Do you enjoy creating graphics or sharing some top tips? Check out giffgaff studio to create your very own tips and guides for all sorts of things.

Get creative

The gaff

This is giffgaff’s member run newsletter. Stay up to date with the latest news, events, newcomers and all the fun stuff our community has going on.

Let's read it

The Last Letter ~ TV edition

by o__o

Daily Funny? by @giffered

by giffered

Wishing Giffgaff Friends a Wonderful Day

by gwpreston

Foodie Fans Thread

by kayden16

Share your giffgaff Achievements

by rixopod

Introduce yourself to the community

by gregg_b

what are you up to right now?

by ianbeswick

change the word 5 letters

by lucyelizabethhorton


by b4u2

Count to 200

by roise05

How we say cheers.

No good deed goes unrecognised at giffgaff

Best answer

If an answer has helped you then it can be rewarded as Best Answer. This will save other member's time and also give the helper a big thumbs up.

Read all about it


Has a member been ace and done something great? Agree with a member's idea? Then say nice one by awarding Kudos. Give it a go, it feels nice.

Tell me how


This is the giffgaff way of thanking, recognising and rewarding the great things you do for your fellow members.

Start earning Payback

We’re all in it together.

Giving back is a big part of the giffgaff community

A community run by you

giffgaff is run by you. Fact. You lovely lot, our members, constantly help shape our future and make us a better network. Read all about your legacy here.

Share the love

Get £5 credit for every new member you bring on board. They will also get £5 bonus credit when they activate their SIM. Sharing is caring afterall.

Find out more

Hot Deals

The Hot Deals section in giffgaff money is the best place to find the greatest deals and discounts shared by our wonderful members.

Go to Hot Deals

Latest best answers

Huawei update has changed the screen. I was very happy with old simple screen. How do I get it back?

by flyin39

No goodie bag with my topup

by siobh15546

Payback Credit

by coolunc

Free £5 Credit

by tc2323

Cannot call international number (all Chinese numbers)?

by yifeizeng

New mobile number allocation

by mdunn17

Charges to mobile/landline numbers in EU countries

by bengurrian

Voicemail PIN

by milkwoodhounds

How long for a agent to reply

by ronniekay19892014

I can't call Chinese numbers

by frankgao218


Typical response time

Your giffgaff community

You are what makes us... us.


Members online


Guests online

90 /s

Response time