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My payback has been taken?

Started by: lindao
On: 08/02/2017 | 13:22
Replies: 6
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by: lindao
on: 08/02/2017 | 13:22

I had £24 payback last night woke up this morning and got £0? Why is this


Hey there, remember if any member has helped, please set a best answer

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by: premierphotosuk
on: 08/02/2017 | 13:30

lindao wrote:

 

I had £24 payback last night woke up this morning and got £0? Why is this

 

@lindao Don't worry it will re-appear, giffgaff are updating it at the present time it will often zero itself, sometimes a simple log out and back in can sometimes resolve it too, as you may know their is a thread surrounding Payback see this link here https://community.giffgaff.com/t5/Announcements/January-2017-Payback-Calculations/td-p/19902733

 

Dont think you have lost your Payback because you have not.

On now in the photography board. Join in here Let's see and share some of your favourite animals. August challenge.

Message 2 of 7
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by: premierphotosuk
on: 08/02/2017 | 13:30

lindao wrote:

 

I had £24 payback last night woke up this morning and got £0? Why is this

 

@lindao Don't worry it will re-appear, giffgaff are updating it at the present time it will often zero itself, sometimes a simple log out and back in can sometimes resolve it too, as you may know their is a thread surrounding Payback see this link here https://community.giffgaff.com/t5/Announcements/January-2017-Payback-Calculations/td-p/19902733

 

Dont think you have lost your Payback because you have not.

On now in the photography board. Join in here Let's see and share some of your favourite animals. August challenge.

Message 2 of 7
by: safina786h
on: 08/02/2017 | 13:49
Hello, not to worry, it sometimes disappears but it will come back. If it doesn't then just contact an agent and they will sort it oft you
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Message 3 of 7
by: premierphotosuk
on: 08/02/2017 | 13:57

safina786h wrote:

 If it doesn't then just contact an agent and they will sort it oft you

@safina786h sorry to say but It won't be necessary to contact an agent, as their Payback will re-appear once its been sorted and or updated.

On now in the photography board. Join in here Let's see and share some of your favourite animals. August challenge.

Message 4 of 7
by: samsungg3
on: 08/02/2017 | 14:00
Just an update.

The files have been checked and are currently updating everyone's payback.

Give it a few hours to complete

Hope this helps you, fellow helpers.
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Message 5 of 7
by: clikasarus
on: 08/02/2017 | 14:01
Hi welcome to giffgaff and the community payback is currently being updated and sometimes it will vanish but will come back don't worr your payback has not been lost hope this helps👍🏻
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Message 6 of 7
by: bigjohnhall
on: 08/02/2017 | 14:02
Hi, giffgaff are updating the payback so it should reappear soon
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