Welcome your help.
Been using O2 monthly contract for years and have always had excellent, high speed 4G signal at home.
Transferred to GiffGaff on Friday and signal is now G or E (the slowest speeds).
My Father who has O2 came to visit and his phone was 4G all the time he was here.
My wifes phone was also transferred to Giffgaff and that has the same slowest data signal.
The data signal is poor even early morning and late night when there would clearly be no network congestion.
I only transferred to Giffgaff because the O2 network has excellent strength and speed where we live and only now have a I realised that GiffGaff is clearly not the same as O2 and that the data speeds are throttled and cut back making the GiffGaff 4G data service unfit for purpose.
This is absolute pants and I'm really, really annoyed - I've subsequently found out that O2 throttle GiffGaff signal and that GG have a very limited bandwidth hence the reason why my excellent data signal is now no longer fit for purpose.
There are other similair threads so this is not just a one-off experiece that we are having.
GiffGaff should highlight the data throttling and constraints to all new customers and looks like the only recourse is a complaint to OFCOM about being misled.
Welcome any comments / feedback please from the forum.
Your 100% correct giffgaff is poo for data
Its not congestion
It does not help by turning phone off and back on
It makes no difference if you do manual roam.
The truth is like you are aware giffgaff runs on the O2 network.
So if you was selling usage of your network would you put giffgaff customers first or your own O2 customers.
giffgaff is a Mobile Virtual Network Operator thats the problem
In my view giffgaffs 4g offering is highly misleading and likely breaching advertising standards
4g on the other network where I live works fine and is available
I have purchased a 4g package from giffgaff but I am prevented from using something I have purchased despite it being technically feasible.
This is unfairly treating and restricting customers since the sales material does not state
"Giffgaff is a 3rd rate network and we artificially limit a product you have paid for "
I plan to write to ofcom about this